The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager’s primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing an unmatched customer experience to all of CDW’s new and existing customers.
Key Areas of Responsibility
Outbound calling to potential and established customers everyday
Establishing and growing relationships with key account decision makers
Closing sales and overcoming customer objections
Positioning CDW and partner solutions as a strategic advantage to our customers’ long term needs
Provide sales and service to new and existing customers through inbound and outbound calls
Meet or exceed assigned sales quotas and ensure other performance goals are met
Sell additional services or products by recognizing opportunities to upsell solutions
Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
Proactively call out to customers when needed for service related matters
Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
Demonstrate ability to close sales and overcome customer objections
Maintain CDW’s values and Philosophies of Success
Education and/or Experience Qualifications
High School diploma or equivalent
1 year of call center experience
1 year of sales experience
Strong interest in sales
Must be able to work independently and in a team-oriented environment
Proven ability to multitask and balance multiple priorities in an ever-changing environment
Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
Strong organization skills
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.