SCC VAR Representativeat CDW Careers

The SB VAR Representative role will work with identified reseller accounts who are primarily buying goods from CDW with the sole purpose of reselling these goods to end user customers. This role will be responsible for managing our Small Business reseller portfolio through inbound/outbound call activities. The SB VAR Representative’s primary duty and responsibility is to respond professionally to inbound phone calls and web inquiries for reseller customers. The VAR Representative’s responsibility is to qualify opportunities to ensure that they are addressed by the correct CDW resource and segment and respond to the customer’s needs while being a strong ambassador of the CDW brand. 

Key Areas of Responsibility 

• Receive and process all web orders and inquiries from SCVC and unassigned customers. • Handle all customer follow-ups on ETA’s, returns and general account management duties.
• Understand and maintain partner restrictions on resale of products by working closely with contacts from Product and Partner Management, Partner Specialists, Partner Brand Managers or other. relevant stake holders.
• Receive and process all web orders and inquiries from RSLR and unassigned customers.
• Ensure metrics and other performance goals are met.
• Continuously develop and enhance sales skills, system skills, technical skills and customer service skills through on-going training.

Education and/or Experience Qualifications

• High School diploma or equivalent (Some college preferred)
• 1 year of call center experience
• 1 year of sales experience

Required Qualifications

• Possesses excellent written and verbal communication skills – vocabulary and articulation
• Advanced computer skills – experience with Microsoft (Excel and Word)
• Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
• Ability to solve problems and resolve conflict directly in multiple communication channels
• Strong Math Skills
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever-changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently

Preferred Qualifications

• Strong interest in sales
• Must be able to work independently and in a team-oriented environment
• Strong organization skills
• Proper written and phone etiquette

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.