Google for Education – Technical PD Specialistat CDW Careers

Our company seeks an individual to coordinate operations of our Google for Education Technical Professional Development (PD) Team (https://events.amplifiedit.com).  This team presents online and in person at events across the US and Canada.  They also run technical certifications based around Google for Education solutions such as Chrome and Workspace.

The Technical PD Specialist will work directly with the Technical PD Manager to facilitate communications and coordination across the team.  This position will look after many of the daily mission critical functions of the online offerings to ensure a strong customer experience, and work on improvements and integration opportunities.  They will also work with the Lead, Sales and customer success teams to capture event opportunities, manage planning and post event activities to ensure all events work to contribute to the team and company goals.
This position requires a well-balanced individual — able to be in the weeds with attention to detail but also can see the wider picture and long-term impact in regards to systems, processes and platforms.

This position will be remote.

Key Areas of Responsibility

• Virtual and in person event communication and planning
• Optimize systems and platforms through process improvements
• Creating events on online platforms and updating descriptions and information
• Process registrations and import into systems
• Field and troubleshoot registration issues from customers
• Identify and lead integration opportunities across Tech PD systems and the rest of CDW

Other Responsibilities

• Assist customer success team with post-event invoicing and reconciliation in CMS systems
• Liaise with Marketing to coordinate and build sales events
• Coordinate with Tech PD and GCS presenters and provide event resumes and guidance for travel
• Assess incoming event requests, triage and assign staff
• Manage and update the Events tracking board for Tech PD events
• Redundant coverage for the Collaborative Specialist role on Key Responsibilities

Education and/or Experience Qualifications

• College degree or equivalent work experience
• 2 or more years experience in educational technology or working with information systems

Required Qualifications

• Proficiency with the Google Workspace set of productivity tools such as Drive, Docs, Sheets, etc
• Reside within the United States aligned with EST or CST time zones
• Ability to work from home where all meetings are conducted on camera

Preferred Qualifications

• Experience with the Bigmarker or similar webinar platforms
• Experience with Wordpress site management

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.