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Collaboration Advisor - Technology Solutions at CDW Careers

Job ID: 
Focus Area: 
Solution Architecture
Date Posted 
May 26, 2022
Chicago, Illinois
Employment Type: 

Acting as the first point of contact for collaboration solutions and transition of opportunities to proper resources, the Collaboration Solutions Advisor strongly aligns to sales teams to drive solutions growth objectives. The Collaboration Solutions Advisor possesses technical expertise with advanced level knowledge within their discipline and intermediate knowledge across all disciplines. The Collaboration Solutions Advisor develops and maintains strategic relationships with Account Managers and Solutions Specialists from other practices and is seen as a trusted partner to grow business.



Key Areas of Responsibility

  • Maintains advanced knowledge of solutions within collaboration discipline in order to Discover, Qualify, Recommend, Compare/Contrast products and solutions
  • Explains features, benefits and technical specifications of primary, secondary, emerging and complementary collaboration solutions and services
  • Maintains intermediate level knowledge on contact center, digital signage, telephony, video, headsets, messaging, and all other technology disciplines
  • Understands and frequently reviews cloud and on-premise options in the solutions practice
  • Contributes to the sales team’s knowledge base and readily shares information with other Advisors and Account Managers
  • Attends mandatory partner and specialist trainings, as well as independent learning through online trainings, self-study, labs, and additional certifications
  • Maintain strategic relationships with CDW’s collaboration partners
  • Meet regularly with other ITS coworkers to collaborate and discuss go to market strategy
  • Attain role level certifications both within their focused and adjacent disciplines
  • Customer Facing Engagements with customers to uncover their business needs and relevant  solutions
  • Discusses solutions at a conceptual level with customers and potential customers 
  • Through discovery with customers, uncovers related solutions beyond the original collaboration scope
  • Explores additional solutions opportunities through services agreements including hosted, managed, and cloud
  • Participates in CDW events on business-focused collaboration solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx,  Teams, etc.) 
  • Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities
  • Counsels Account Managers on foundational collaboration knowledge and competitive landscape
  • Explains features, benefits, and technical specifications of advanced products and solutions within discipline
  • Explains conceptually how technologies are installed and implemented for customers
  • Follows up and responds to questions regarding registrations, pending deals, and escalation needs
  • Registers and manages customer proposals in partner registration systems
  • Reviews quotes and orders for accuracy

Education and/or Experience Qualifications

  • Associate’s Degree or equivalent work experience

Required Qualifications

  • Knowledge and proven success of engaging and working with sales teams
  • Ability to execute on territory goals and metrics
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong oral and written communication skills
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Strong passion for learning and teaching others
  • Strong problem solving skills
  • Motivated and self-starting
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

Preferred Qualifications

  • Current CDW Coworker
  • Current CDW Sr./Exec. Account Manager
  • Bachelor’s Degree
  • Proven success and experience selling collaboration solutions and services
  • Technical Accreditations and/or Certifications with at least 2 of the following: Cisco, RingCentral, Polycom, Jabra, Microsoft Teams, Zoom, Logitech, or Five9.


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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