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Engagement Manager – Adobe/Salesforceat CDW Careers

Job ID: 
Focus Area: 
Project Management
Date Posted 
Sep 01, 2022
Remote, Remote
Employment Type: 

Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. 

The Engagement Manager oversees and manages relationships with one or more clients throughout ongoing Digital, Data and Security engagements with a focus on Digital Solutions (including Adobe and/or Salesforce) in a project management capacity. This position manages the overall service delivery and serves as the primary escalation point and client sponsor. Our team provides industry-leading consulting services that utilize proven technologies to help clients transform their operations to meet current and future demands of business. 


Primary Duties & Responsibilities 

  • Manages and oversees multiple simultaneous projects with one or more clients 
  • Manages overall service delivery and client escalation 
  • Works with clients on maintaining technical roadmaps, initiatives, and long-term planning 
  • Drives overall client satisfaction, scope control and general engagement satisfaction 
  • Looks for and identifies additional follow on client opportunities that surface in the course of their project work, and keeps the CRM up to date with status given direction/input from others on the team 
  • Builds work plans, timelines, and schedule development tasks for multiple large, high complexity projects 
  • Builds and maintains resource estimates in partnership with Client Executive and the ultimate project owner across multiple large, high complexity projects 
  • Works with Services management, Services operations, and Sales on staffing and pipeline activity 
  • Serves as Project Manager & owns key milestones on medium-sized/moderately complex projects. Executes milestones such as: Internal Kick-off meetings, Client Kick off meetings, Day 1 Assessment, Mid Project Assessment, Project Closure and Follow on Work 
  • Accountable for contract compliance on medium -to- complex projects/programs 
  • Accountable for identifying and reporting project variances to timeline, budgets and deliverables across multiple large, high complexity projects 
  • Proactively brings proven and tested recommendations for issue and risk mitigation, often working directly with the client on issues and risks, and gaining agreement for changes 
  • Works with Account team on critical path issues that have budget, resource and client impacts 
  • Leverages the Stakeholder analysis to help with the issue and risk mitigation activities; may conduct stakeholder interviews on the project 
  • Interacts with senior client stakeholders on a regular basis (Sr. Director and VP) 
  • Tracks and manages engagements to the SOW and maintains project financials across multiple large-sized/ medium to high complexity projects 
  • Builds and uses time tracking tools to monitor overall budgets across multiple large, high complexity projects 
  • Updates critical path and cascading dependencies to re-cast the project plan as needed 
  • Enhances Sirius' project planning/timeline capability by educating others & enhancing tools 
  • Provides Quality Assurance for project plans and resource estimates for other teams’ projects 
  • Establishes standards, targets, and measures for products, processes and services based on knowledge and evolving marketplace. Is considered an SME in Quality management/control at Sirius 
  • Directs and participates in formal client sessions including steering committees and launch teams 
  • Complies with all time compliance and time entry guidelines 
  • Meets billable utilization targets 
  • Training/Certifications: Attend training sessions or shadowing activities, and obtain industry related certifications as determined by management 
  • Administrative Overhead – Responds to email, phone calls, completes time cards in a timely manner, expense reports and status reports as required 

Basic Qualifications 

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field 
  • At least five (5) years of experience managing technology focused professional services engagements for medium and large sized clients 
  • Prefer experience leading Digital consulting implementation engagements of Adobe Experience Manager (Adobe Analytics, Adobe Campaign, Adobe Experience Manager) and/or Salesforce in a Project Management capacity

Other Position Requirements: 

  • Demonstrated ability to collaborate effectively with a wide variety of client and Sirius team members, including management and technical staff 
  • Demonstrated understanding of contracts, project planning, the development lifecycle, and product offerings 
  • Demonstrated ability to engage in difficult conversations with project teams and clients on issues, risks and escalations 
  • Demonstrated ability to leverage Stakeholder and Impact Analysis to help with the issue and risk mitigation activities on overall user/client adoption 
  • Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environment 
  • Demonstrated ability to set and prioritize goals and pursue them to completion 
  • Demonstrated ability to collaborate and ensure that others input is gathered and discussed 
  • Demonstrated verbal and written communication skills 
  • Demonstrated ability to multitask and prioritize workload 
  • Demonstrated customer service skills 
  • Resourceful in working with disparate client and internal departments to ensure projects are completed on time and within budget 
  • Demonstrated ability to provide day-to-day guidance to less experienced project team members, including acting as an SME on project planning, resource estimation, and quality control 

Preferred Qualifications 

  • PMP certification or Agile certifications (Certified Scrum Master, Scaled Agile, Disciplined Agile)
  • Experience managing projects at large commercial and/or enterprise accounts in a consulting environment 
  • Experience with JIRA in an agile development environment

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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