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Solution Architect Support Specialistat CDW Careers

Job ID: 
Focus Area: 
Technical Sales
Date Posted 
Jun 08, 2022
Remote, Remote
Employment Type: 

The Solution Architect Support Specialist supports Inside and Field Solution Architects and CDW sellers across the country. This role will coordinate and manage the process to respond to end-customer's requests for special prices and proposals. This role is responsible for validating requests, creating quotes, developing timetables, communicating and tracking as required. The Solution Architect Support Specialist will engage with and cultivate relationships with Sellers, Solution Architects and a variety of partner functions. 

Key Areas of Responsibility
  • Strategize with Solution Architects to build partner and customer relationships to generate business opportunities.
  • Analyze manufacture quote tools to create and distribute product configurations and customer quotes according to customer requirements.
  • Manage utilization of sales programs. Own relationship with manufacturer or distributor to ensure aggressiveness and profitability on opportunities.
  • Direct interaction with customers, manufactures and distributors to provide updates on configurations, pricing requests, or order status.
  • Complete partner product accreditation when applicable; utilize internal and external training opportunities to develop product knowledge and sales skills.
  • Expert level knowledge of partner programs while continually educating the Solution Operations Specialist Team with new information and updates. 
  • Develop trusted partnerships with defined Data Center Managers.
  • Develop collaborative relationships with internal CDW Departments to enhance processes
  • Provides accurate and timely ordering of products via SPS and AS400 systems.
  • Understand how to do quote configuration based on best practice standards in regards to configuring hardware accurately and properly.
  • Attend weekly Solution Architect team meetings in person or via phone if remote to further build relationships with Solution Architect team.
  • Develop good working relationships with internal departments.
  • Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
  • Develop trusted partnership with assigned Solution Architects to provide operational delivery support.
  • Partnering with Solution Architects to ensure all registration programs and customer value validations are upheld.
  • Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)
  • Create customer facing quotes
  • Enter OEM deal registrations
  • Support server, storage, and power sales by entering quotes/bids into SPS
  • Assist in managing the team’s pipeline entries in SPS
  • Keep up to date on relevant technology solutions through trainings and personal development

Minimum Qualifications

  • Associates degree or 3 years sales process experience required
Other Required Qualifications
  • Excellent oral and written communication skills
  • Demonstrated analytical and problem-solving skills 
  • Ability to develop trusted relationships (internal and external) at all levels in an organization 
  • Proven collaboration and teaming skills 
  • Understanding/Appreciation of maintaining confidentiality
  • Detail Oriented
  • Ability to work independently
  • Proficient in Microsoft office applications 
  • Proactive 
Preferred Qualifications
  • Bachelors degree
  • Expert knowledge of AS400 and SPS order processing 
  • Deep knowledge of backbone departments, responsibilities, and processes 
  • Callidus software experience preferred
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
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