Step into the shoes of Nagaraj, Director of Managed Services, Global Delivery, as he tackles a day filled with strategic decisions and expert management. Nagaraj orchestrates the seamless provision of IT solutions and services to clients worldwide. His role encompasses overseeing teams, streamlining processes, and fostering innovation, all geared toward ensuring client satisfaction and driving the organization's growth. As a visionary leader, Nagaraj's dedication to excellence elevates the Global delivery operational efficiency, making it a trailblazing force in the IT industry.
7:00 a.m. I start my day bright and early at 7 AM. Then I check my emails to stay on top of things in my business unit, which operates around the clock. After that, I drop off my daughter at her school bus. It's always a special moment to see her off with a smiling face, ready to take on the day.
7:30 a.m. I exercise for close to an hour, followed by breakfast that nourishes my body and fuels me with energy for the day ahead.
9:00 a.m. I kick off my day by responding to my email. If there are any follow-ups with my managers, I eagerly engage in lively conversation with them from my cozy home office.
11:00 a.m. As Bangalore is known for its traffic, I prefer to travel after peak hours to the office. A peaceful one-hour drive from my residence.
12:30 p.m. I connect with my team at the office to ensure everything is going well with respect to IT Infrastructure services. As we manage multi-customer environment, we always thrive for best customer satisfaction and stay on top of deliverables. Being actively involved brings me joy as we work together towards our goals.
1:30 p.m. I love having lunch with my teams. We often take a pleasant walk to a nearby food court, adding to the delight of our lunchtime experience.
2:30 p.m. During this time, I have my individual & team connects which helps me understand on what’s going well and areas for improvement. Then, we work on any pending items which need our attention.
4:00 p.m. I take a quick coffee break and prepare for our meetings with US Managed Services leadership.
5:30 p.m. My first meeting begins with our US team, followed by a few others. We will discuss the current projects and their status, any updates, and what our next steps should be.
7:30 p.m. During this time, I usually commute an hour from the office to my home. I often use this time to listen to music or relax while driving. It helps me reflect on my day's events and plan for the next day.
9:00 p.m. Upon reaching home, I spend quality time with my kids.
9:30 p.m. I usually eat dinner at this time. I like to take my time and enjoy my meal.
11:00 p.m. I check my emails once again before going to bed. I know I should be winding down, but I can't help but feel that I might be missing something important. I take a quick look before I finally rest for the night.
Looking back at my early days in the IT industry, I recall the excitement and curiosity that fueled my journey. It was a path of continuous learning, adaptability, and perseverance that led me to where I am today, as the Director of Managed Services – Global delivery.
To all the tech-savvy youngsters out there, I encourage you to embrace the challenges, push your boundaries, and never stop learning. Remember, it's not just about the destination; it's the thrill of the journey that makes every day worth cherishing. So, join us in building dreams in the world of technology and let's make a difference together. Work hard & play harder!
– Nagaraj Ethirajulu