Customer Chronicles: How Vy Meets Customer Needs
Vy's last CDW lunch with VP of IT and Manager of IT. The team discussed how CDW has helped transform the organization through Office 365 implementation and Staff Aug services.
At CDW, our customers are at the center of everything we do, and our coworkers are by their sides. CDW brings together the right people, solutions, and services. Our team of experts help our customers solve their most complex IT challenges to make technology work for their organizations.
At CDW, our customers are at the center of everything we do, and our coworkers are by their sides.
We talked to Vy Weiss, Advanced Technology Account Executive (ATAE) at CDW. As an ATAE, Vy’s role is to listen to customers’ needs and understand what business outcomes they are trying to solve. After she’s gathered their requirements, Vy works with our Field Solution Architects (FSAs) to come up with several solutions and present them to the customer. Additionally, Vy focuses on customer introduction meetings and working with our partner community.
We met with Vy and she shared her recent experience with a Healthcare customer in Washington, D.C.
Q: In simple terms, what was the customer’s IT challenge?
A: The customer lost all email during a data center migration. They needed help to rebuild their Microsoft Services environment. CDW quickly came to their aid! It cemented their trust and grew our partnership to open new opportunities around staff augmentation and Office 365 migration.
Q: What was the customer looking to achieve with CDW?
A: Beyond the email challenge, the organization’s Electronic Medical Records System (EMR), serving millions of patients, continued to grow despite the underlying infrastructure being unreliable and having only 70% uptime availability. As a result, patient care was impacted, leading to frustration and loss of revenue. The organization sought a partner that had superb technical experience and a caring spirit aligned with the health system’s core values of listening, awareness, empathy, healing, respect, accountability, learning and advocacy.
Q: What was your role in helping the customer solve that challenge?
A: I closed the ad hoc statement of work which allowed them to use our Microsoft Services when they lost their entire Microsoft Outlook environment. I always answered the customer calls/emails within minutes, building my reputation as a reliable partner. Whatever question they asked I would research within CDW’s capabilities and get them an answer quickly.
Q: What was the customer’s reaction?
A: After demonstrating our Microsoft expertise and creating their new Microsoft Outlook environment, the customer completely trusted CDW for services. They would seek our advice on all projects. We did not win them all, but we had a seat at the table as a trusted partner. They also wrote me a nice LinkedIn reference regarding their experience working with CDW.
Q: What do you enjoy most about working with customers?
A: I truly enjoy the partnership aspect, knowing we can help solve their issues and reach a business outcome is most satisfying.
Want to help our customers solve their IT challenges? Join our team.
Vy's last CDW lunch with VP of IT and Manager of IT. The team discussed how CDW has helped transform the organization through Office 365 implementation and Staff Aug services.
At CDW, our customers are at the center of everything we do, and our coworkers are by their sides. CDW brings together the right people, solutions, and services. Our team of experts help our customers solve their most complex IT challenges to make technology work for their organizations.
At CDW, our customers are at the center of everything we do, and our coworkers are by their sides.
We talked to Vy Weiss, Advanced Technology Account Executive (ATAE) at CDW. As an ATAE, Vy’s role is to listen to customers’ needs and understand what business outcomes they are trying to solve. After she’s gathered their requirements, Vy works with our Field Solution Architects (FSAs) to come up with several solutions and present them to the customer. Additionally, Vy focuses on customer introduction meetings and working with our partner community.
We met with Vy and she shared her recent experience with a Healthcare customer in Washington, D.C.
Q: In simple terms, what was the customer’s IT challenge?
A: The customer lost all email during a data center migration. They needed help to rebuild their Microsoft Services environment. CDW quickly came to their aid! It cemented their trust and grew our partnership to open new opportunities around staff augmentation and Office 365 migration.
Q: What was the customer looking to achieve with CDW?
A: Beyond the email challenge, the organization’s Electronic Medical Records System (EMR), serving millions of patients, continued to grow despite the underlying infrastructure being unreliable and having only 70% uptime availability. As a result, patient care was impacted, leading to frustration and loss of revenue. The organization sought a partner that had superb technical experience and a caring spirit aligned with the health system’s core values of listening, awareness, empathy, healing, respect, accountability, learning and advocacy.
Q: What was your role in helping the customer solve that challenge?
A: I closed the ad hoc statement of work which allowed them to use our Microsoft Services when they lost their entire Microsoft Outlook environment. I always answered the customer calls/emails within minutes, building my reputation as a reliable partner. Whatever question they asked I would research within CDW’s capabilities and get them an answer quickly.
Q: What was the customer’s reaction?
A: After demonstrating our Microsoft expertise and creating their new Microsoft Outlook environment, the customer completely trusted CDW for services. They would seek our advice on all projects. We did not win them all, but we had a seat at the table as a trusted partner. They also wrote me a nice LinkedIn reference regarding their experience working with CDW.
Q: What do you enjoy most about working with customers?
A: I truly enjoy the partnership aspect, knowing we can help solve their issues and reach a business outcome is most satisfying.
