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October 8, 2019

eCommerce Improves the User Experience for Customers

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CDW’s Alliance for Business Leading Equality (ABLE) Business Resource Group was started in July 2016 to create an inclusive workplace that respects and honors individuals’ capabilities, including the unique qualities of our differently abled coworkers. ABLE strives to bring awareness to disability inclusion by providing professional and personal development opportunities as well as guidance for self-advocacy. CDW’s commitment to diversity and inclusion extends beyond our coworkers to include the customers we serve, the communities we live in and the suppliers we partner with.

Earlier this year, CDW’s eCommerce design team held a workshop to become familiar with the VoiceOver screen reader. This event was created to educate the team on designing for customers who have disabilities, while also discussing inclusive practices. During the workshop, designers were tasked with navigating the web via screen reader under various visual constraints, putting themselves in the shoes of customers who are visually impaired or non-sighted. The eCommerce team also hosted volunteers, Jarett and Lisha, with varying levels of vision impairment to take part in the workshop. This provided a firsthand account of the frustrations users encounter and opportunities and areas for improvement.

By becoming familiar with the VoiceOver product, the eCommerce team was able to evaluate the accessibility and design of our web content. Through awareness and education of the Web Content Accessibility Guidelines (WCAG), eCommerce is better equipped to design and develop content for accessibility. Overall, the eCommerce team feels the workshop met the goal and was effective in demonstrating the work which needs to be improved on our products, while also realizing the impact a fully accessible product has on someone who is disabled.

Through fostering and promoting a diverse workforce, companies can continue to make progress towards disability inclusion and awareness. CDW is proud to partner with organizations like Disability:IN Chicagoland, Center for Enriched Living and GettingHired to further our disability inclusion initiatives.

We are committed to making all coworkers feel accepted, valued and empowered to do great things – helping drive continued business success and making CDW a great place to work.

Learn more about our diversity & inclusion efforts here.

CDW's Alliance for Business Leading Equality

CDW’s Alliance for Business Leading Equality (ABLE) Business Resource Group was started in July 2016 to create an inclusive workplace that respects and honors individuals’ capabilities, including the unique qualities of our differently abled coworkers. ABLE strives to bring awareness to disability inclusion by providing professional and personal development opportunities as well as guidance for self-advocacy. CDW’s commitment to diversity and inclusion extends beyond our coworkers to include the customers we serve, the communities we live in and the suppliers we partner with.

Earlier this year, CDW’s eCommerce design team held a workshop to become familiar with the VoiceOver screen reader. This event was created to educate the team on designing for customers who have disabilities, while also discussing inclusive practices. During the workshop, designers were tasked with navigating the web via screen reader under various visual constraints, putting themselves in the shoes of customers who are visually impaired or non-sighted. The eCommerce team also hosted volunteers, Jarett and Lisha, with varying levels of vision impairment to take part in the workshop. This provided a firsthand account of the frustrations users encounter and opportunities and areas for improvement.

By becoming familiar with the VoiceOver product, the eCommerce team was able to evaluate the accessibility and design of our web content. Through awareness and education of the Web Content Accessibility Guidelines (WCAG), eCommerce is better equipped to design and develop content for accessibility. Overall, the eCommerce team feels the workshop met the goal and was effective in demonstrating the work which needs to be improved on our products, while also realizing the impact a fully accessible product has on someone who is disabled.

Through fostering and promoting a diverse workforce, companies can continue to make progress towards disability inclusion and awareness. CDW is proud to partner with organizations like Disability:IN Chicagoland, Center for Enriched Living and GettingHired to further our disability inclusion initiatives.

We are committed to making all coworkers feel accepted, valued and empowered to do great things – helping drive continued business success and making CDW a great place to work.

Learn more about our diversity & inclusion efforts here.

CDW's Alliance for Business Leading Equality

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