“It’s been a bit of a rocky road lately.”
So much has already changed since last year’s Coworkers of the Month gathered this past February to select CDW’s 2019 Coworker of the Year, Claire Ivory, Senior Manager of Sales Operations in our Chicago office. But it was an afternoon she’ll never forget.
“It was extremely impactful and humbling being with coworkers around the country that day who I don’t normally see or work with,” Claire recalls. “In Sales Operations, we have such a unique view of the business and it’s an exciting and ever-changing place to work. I’m standing right in the center and all around me are our sellers, our customers, the partner community and our incredibly hard-working backbone departments.”
Last May, Claire was promoted to Senior Manager, and with the move came the added responsibility of overseeing 100+ sales operations coworkers. It was an advancement she had been looking forward to. But it was her performance during her transition to senior manager that earned Claire Coworker of the Month honors that June.
“When you go from one leadership role to another, there’s always going to be some overlap,” she says.
However, in this instance, Claire had assumed her new role before her successor as sales operations manager on the West team had been named, and she was faced with interviewing and filling five sales operations manager vacancies while juggling the day-to-day responsibilities of her new and previous role.
In her current role, Claire leads the Sales Operations organization across Corporate Territory, Public and Small Business. Her role also has a strong emphasis on coworker and career development, improving efficiencies through process improvement initiatives and helping support and drive various go-to-market strategies.
"She is so reliable under pressure and ridiculously smart that it’s scary to think we might start losing track of all of the miracles she is able to help pull off," says a coworker close to her.
Claire is a graduate of Iowa State University with a Bachelor’s degree in Management and Marketing. She currently serves on the Pan Asian Council leadership team and the Junior Achievement–Chicago volunteer group. She resides in downtown Chicago with her husband and enjoys running half marathons and exploring the city in her free time (pre-COVID).
- CDW Team